Payments and Refunds

Online Payment

All online payments are processed by any of the following payment gateways: Yoco, PayFast, Walletdoc, SnapScan or Zapper.  No credit card details are stored on this site. All payments are secure and done via the respective payment providers online portals.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Any order may be returned for a refund provided the garments have not been worn, washed or altered in any way. The user will be responsible for the costs associated with returning the goods. The Provider needs to be notified of the intention to return within 7 days of receipt, after which the goods will need to be shipped by the User, preferably with a delivery service that can track the package. This will need to happen with 14 days of the notification. The refund will only be issued once the goods have been received by the Provider. Shipping costs on correctly supplied items are non-refundable. Correctly supplied custom orders are non-refundable. A custom order is any item that has a design specifically requested by the User and is not normally for sale on the website.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@ridegear.co.za

If any correctly supplied wearable item does not fit properly, it may be exchanged for another of a different size in the same design and cut if notification is given within 7 days of receipt of the item. The User will be responsible for managing the return as well as all shipping costs associated with the return and replacement of correctly supplied items. Please refer to the sizing charts to ensure that he correct size is ordered.

Products may not be returned due to shrinking or deformation once they have been washed as the Provider has no control over what  has been done and whether or not the care label instructions have been followed or not. Any issues arising from a laundry cycle have typically been proven to have been as a result of negligence, such as washing at too high a temperature or tumble drying an item that specifically instructs otherwise. All shirts supplied by the Provider are one of only two brands that we source from our suppliers and time has shown that the quality of these garments is consistent and reliable.